Terms of Service

By accessing or using the Biid mobile application or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

These Terms constitute a legally binding agreement between you and Leads Group LLC, doing business as Biid ("Biid," "we," "us," or "our"), a Florida limited liability company.

Biid is a technology platform that connects homeowners and property managers ("Customers") with home-service contractors ("Contractors") for residential and commercial projects. The Service allows Customers to post projects describing work they need done, including short photographs and videos that illustrate the work, and Contractors to view those projects and submit bids. The Service also includes an in-app messaging feature and an in-app voice-calling feature; when users place a call through the app, the call is routed through a third-party telecommunications carrier and the parties' real phone numbers are not shared with each other.

Biid is a marketplace platform only. Biid is not a contractor, subcontractor, or construction company. Biid does not perform, supervise, direct, or control any work on any project. Biid does not employ any Contractors who use the platform. The relationship between a Customer and a Contractor is solely between those parties.

Biid does not guarantee that any Customer will receive bids on a project, that any Contractor will receive project opportunities, or that any project will be completed. Biid does not guarantee the quality, safety, legality, or timeliness of any work performed by Contractors.

To use certain features of the Service, you must create an account. You may register using your phone number (via SMS one-time passcode), your email address (via magic link), or through Apple Sign-In or Google Sign-In. You agree to:

(a) Provide accurate, current, and complete information during registration and maintain the accuracy of such information; (b) Maintain the security of your account credentials and not share them with any third party; (c) Immediately notify Biid of any unauthorized use of your account; (d) Create and maintain only one account per person.

You are responsible for all activity that occurs under your account, whether or not you have authorized such activity. Biid is not liable for any loss or damage arising from your failure to maintain the security of your account.

The Service supports two user roles:

Customer: Users who create and manage home-service projects and receive bids from Contractors.

Contractor: Users who maintain a business profile and submit bids on Customer projects.

A single user may hold both a Customer and a Contractor profile, and may switch between these roles within the Service. Each role is subject to its own profile requirements and obligations as described in these Terms.

Customers may create projects describing the work they need performed, including details such as project description, location, materials, and scheduling preferences. Customers may upload photographs and short videos (up to fifteen seconds each) to illustrate the work required.

Contractors may view available projects and submit bids that include a proposed price, description of work, and available dates. By submitting a bid, a Contractor represents that they are capable of performing the described work.

A Customer may accept or decline any bid at their sole discretion. Acceptance of a bid through the platform constitutes an agreement between the Customer and the Contractor only. Biid is not a party to any agreement between a Customer and a Contractor.

Bid amounts and pricing information displayed on the platform are for informational purposes only. Biid does not process payments, collect fees, or handle financial transactions between users. All payment arrangements are made directly between the Customer and the Contractor outside of the platform.

Contractors may provide information about their qualifications, including but not limited to: company name, license numbers, insurance status, background check status, years of experience, specialties, and service area.

All qualification information provided by Contractors is self-reported. Biid does not independently verify any Contractor's license, insurance, bonding, certifications, background check results, or any other qualifications or representations. Biid makes no warranties or representations regarding the accuracy of any Contractor's self-reported information.

Customers are solely responsible for verifying a Contractor's qualifications, licenses, insurance, and suitability for any project before engaging their services. Biid strongly recommends that Customers independently verify all Contractor credentials before entering into any agreement.

The Service includes a messaging feature that allows Customers and Contractors to communicate about projects, and an in-app voice-calling feature that routes phone calls through a masked third-party telecommunications number so that users never see each other's real phone numbers. By using the voice-calling feature, you consent to the routing of your call through our third-party carrier and to the collection of call metadata as described in the Privacy Policy.

By using the messaging feature, you agree not to send content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable. You agree not to use the messaging feature or the voice-calling feature for unsolicited advertising, spam, or commercial solicitation outside the normal course of project discussions.

By using the Service, you consent to receive communications from Biid, including but not limited to: SMS messages for authentication, email messages for account verification and service communications, and push notifications for project updates, new bids, messages, and other Service-related alerts. You may disable push notifications through the app settings at any time.

"User Content" means any content that you create, upload, post, send, or otherwise make available through the Service, including but not limited to: project descriptions, photographs, videos, messages, reviews, profile information, and bids.

You retain ownership of your User Content. By making User Content available through the Service, you grant Biid a non-exclusive, worldwide, royalty-free, transferable license to use, store, display, reproduce, create derivative works of (including processed variants such as thumbnails, compressed images, and transcoded videos), and distribute your User Content solely for the purpose of operating and providing the Service.

You represent and warrant that: (a) you own or have the necessary rights to your User Content; (b) your User Content does not infringe the intellectual property rights of any third party; and (c) your User Content does not violate any applicable law.

Biid reserves the right, but has no obligation, to review, monitor, or remove User Content at its sole discretion, including content that violates these Terms or that Biid finds objectionable for any reason. For information about how we process copyright-takedown notices, see our Copyright and DMCA Takedown Policy (Section 22 below).

Users may leave ratings and written reviews for Contractors and Customers based on completed projects. Reviews must be honest, accurate, and based on actual experience with the other party.

You agree not to post reviews that are: (a) false, misleading, or fraudulent; (b) written in exchange for compensation or incentives; (c) based on a personal relationship rather than a genuine service experience; or (d) defamatory, harassing, or abusive.

Biid reserves the right to remove or moderate reviews that violate these Terms. Biid does not guarantee the accuracy of any review or rating.

You agree not to:

(a) Use the Service for any unlawful purpose or in violation of any applicable law; (b) Impersonate any person or entity or misrepresent your affiliation with any person or entity; (c) Post false, misleading, or deceptive content, including fraudulent project listings or bid submissions; (d) Harass, threaten, stalk, or intimidate any other user; (e) Send unsolicited commercial communications, spam, or advertising through messaging, voice calls, or any other feature of the Service; (f) Upload or transmit through the Service any content that is pornographic, sexually explicit, graphically violent, child sexual abuse material, non-consensual intimate imagery, or content that otherwise violates our content-moderation policies; (g) Attempt to obtain, collect, or harvest the personal contact information (including real phone numbers) of other users through the masked-calling feature, messaging, or any other feature of the Service; (h) Attempt to gain unauthorized access to any part of the Service, other user accounts, or computer systems or networks connected to the Service; (i) Use any automated means, including bots, scrapers, or crawlers, to access or collect data from the Service; (j) Circumvent, disable, or otherwise interfere with security features of the Service, including rate limiting; (k) Interfere with or disrupt the Service or servers or networks connected to the Service; (l) Use the Service to collect personal information about other users without their consent; (m) Attempt to circumvent the platform to avoid using the Service's communication, calling, or bidding features.

The Service, including its design, features, functionality, code, logos, trademarks, and all other intellectual property, is owned by Leads Group LLC and is protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or otherwise exploit any part of the Service without Biid's prior written consent.

The Biid name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Leads Group LLC. You may not use such marks without Biid's prior written permission.

The Service incorporates open-source software components, which are listed in the Open Source Licenses section of the app and are subject to their respective license terms.

The Service integrates with third-party services to provide functionality. By using the Service, you acknowledge and agree that your data may be processed by the following third-party service providers in accordance with their respective privacy policies and terms:

(a) Twilio — Provides SMS-based phone-number verification and masked voice calling; (b) Mailgun — Provides email delivery for authentication and service communications; (c) Google Cloud Platform — Provides database hosting, Cloud Storage for photos and videos, Cloud Vision SafeSearch for automated content moderation, and the Places API for business-location search; (d) Apple and Google — Provide identity verification through Apple Sign-In and Google Sign-In; (e) Expo — Provides mobile push-notification delivery and over-the-air application updates; (f) Sentry — Provides error reporting and performance monitoring; (g) PostHog — Provides product analytics.

Biid is not responsible for the practices, policies, or actions of any third-party service providers. We encourage you to review their privacy policies and terms of service.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

BIID DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY SERVICES OBTAINED THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.

BIID IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. BIID IS NOT RESPONSIBLE FOR ANY DISPUTE BETWEEN USERS, INCLUDING DISPUTES BETWEEN CUSTOMERS AND CONTRACTORS REGARDING WORK QUALITY, PAYMENT, SCHEDULING, OR ANY OTHER MATTER.

BIID DOES NOT ENDORSE, VERIFY, OR GUARANTEE ANY CONTRACTOR'S QUALIFICATIONS, WORK QUALITY, OR REPRESENTATIONS. ENGAGING A CONTRACTOR THROUGH THE PLATFORM IS DONE AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BIID, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF OR INABILITY TO USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) ANY WORK PERFORMED OR NOT PERFORMED BY A CONTRACTOR; (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE.

IN NO EVENT SHALL BIID'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE EXCEED ONE HUNDRED DOLLARS ($100.00).

ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM OR CAUSE OF ACTION AROSE, OR IT WILL BE PERMANENTLY BARRED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES OR THE SHORTENING OF STATUTORY LIMITATIONS PERIODS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

You agree to indemnify, defend, and hold harmless Leads Group LLC and its officers, directors, members, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or property right; (d) any claim that your User Content caused damage to a third party; or (e) any dispute between you and another user of the Service, including disputes between Customers and Contractors.

Biid may, at its sole discretion, suspend or terminate your account and access to the Service at any time, with or without notice, for any reason, including but not limited to violation of these Terms.

You may delete your account at any time through the app settings. When you delete your account, it enters a seven (7) day restore window during which you can reactivate the account simply by signing back in. After the seven-day window, your account is permanently purged in accordance with our Privacy Policy. Contractor profiles may be retained in a deactivated state after deletion to preserve the integrity of project and bid history. Authored content such as messages, bids, and reviews may be reassigned to an anonymous tombstone identity so that other users' conversations and histories remain intact.

Upon termination, your right to use the Service will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to: Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.

Disputes Between Users. Biid is not a party to any agreement between Customers and Contractors. Any disputes arising from work performed, payments, scheduling, or any other matter between users must be resolved directly between the involved parties. Biid has no obligation to mediate, arbitrate, or otherwise resolve disputes between users.

Disputes With Biid. Except for the matters described under "Exceptions" below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved through informal negotiation shall be resolved through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in the State of Florida, or, at your election, in your home county (or remotely by videoconference). The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class-Action Waiver. You and Biid agree that any arbitration or court proceeding will be conducted only on an individual basis and not as a class, consolidated, collective, or representative action. Neither you nor Biid will be entitled to have any dispute heard as a class action.

30-Day Right to Opt Out of Arbitration. You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by sending an email to leadership@biid.app with the subject line "Arbitration Opt-Out" and including your name and the email or phone number associated with your Biid account. If you opt out within the thirty-day window, neither you nor Biid will be required to arbitrate any dispute; all other provisions of these Terms will remain in effect.

Exceptions. Either party may bring (a) an action in small-claims court for disputes that qualify, and (b) a claim for injunctive or equitable relief in a court of competent jurisdiction to protect intellectual-property rights or address unauthorized access to the Service, without waiving arbitration of any other dispute.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in the State of Florida, and you consent to the personal jurisdiction of those courts.

Biid reserves the right to modify these Terms at any time. If we make material changes, we will notify you through the Service or by other means and update the "Last updated" date at the top of these Terms. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Biid regarding the Service and supersede all prior agreements and understandings.

Waiver: The failure of Biid to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or your rights under these Terms without Biid's prior written consent. Biid may assign these Terms without restriction.

Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect.

The Biid application is distributed through the Apple App Store and the Google Play Store. The following additional terms apply if you downloaded the application from an app store:

Third-Party Beneficiary. Apple Inc. and Google LLC, and their respective subsidiaries, are third-party beneficiaries of these Terms and, upon your acceptance, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

Scope of License. Your license to use the application is limited to a non-transferable right to use the application on any device that you own or control and as permitted by the Usage Rules set forth in the applicable app store terms of service.

Maintenance and Support. Biid is solely responsible for providing any maintenance and support services with respect to the application as required by applicable law. Neither Apple nor Google has any obligation whatsoever to furnish any maintenance and support services with respect to the application.

Warranty. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple (if you obtained the application through the Apple App Store), and Apple will refund the purchase price (if any) for the application to you. To the maximum extent permitted by applicable law, Apple and Google will have no other warranty obligation whatsoever with respect to the application.

Product Claims. Biid, not Apple or Google, is responsible for addressing any claims by you or any third party relating to the application or your possession and use of it, including but not limited to: (a) product-liability claims; (b) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer-protection, privacy, or similar legislation.

Intellectual-Property Claims. In the event of any third-party claim that the application or your possession and use of the application infringes that third party's intellectual-property rights, Biid, not Apple or Google, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.

Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist-supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

Biid respects the intellectual-property rights of others. If you believe that material on the Service infringes your copyright, please submit a notice to our designated agent at leadership@biid.app following the procedure described in Section 14 of our Privacy Policy (Copyright and DMCA Takedown Policy), which is incorporated into these Terms by reference. We will, in appropriate circumstances, terminate the accounts of users who are determined to be repeat infringers of copyright or other intellectual-property rights.

If you have any questions about these Terms of Service, please contact us at:

Leads Group LLC Email: leadership@biid.app